Order Checks, Stop Payments, and Other Requests Questions

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How do I order checks?

You can order checks online or by phone.

To order checks online, sign on to Wells Fargo Online ® . Don't have access to Wells Fargo Online? Enroll now.

To order checks by phone:

How do I order a Cashier's Check?

Wells Fargo checking and/or savings customers can order checks online or in person.

We will charge your account for the amount of the Cashier's Check(s) and any applicable fees.

How do I purchase a Money Order?

Wells Fargo checking and/or savings customers can purchase money orders valued up to $1,000 each at any Wells Fargo location.

How do I purchase a Savings Bond?

Savings bonds can be purchased by visiting the US Treasury Website.

How can I get a copy of a cancelled check?

For checks that have posted to your account, you can view a copy by signing on to Wells Fargo Online and clicking the icon beside the check number on the Account Details page, or access Request Copies through the Accounts tab.

Note: For legal purposes, a digital image is the same as a paper copy of a check, and there is no cost for Wells Fargo Online check images.

To view a Wells Fargo Online online check image:

To order a paper copy of a check:

How do I request a copy of a deposit?

If a deposit has already posted to your account, you can order a copy of a past deposit through Wells Fargo Online. Simply sign on to Wells Fargo Online and access Request Copies through the Accounts tab. You will need to provide your account number, the amount of the deposit, and the date the deposit was credited to your account.

If the deposit has not yet posted, or if the deposit was made to an account you do not access through Wells Fargo Online, call us at 1-800-TO-WELLS ( 1-800-869-3557 ). Please have your Transaction Receipt available when calling.

More information about deposit photocopies:

To order new blank deposit slips, call 1-800-TO-WELLS ( 1-800-869-3557 ).

How do I get a new debit card PIN?

If you've recently opened a new Wells Fargo account and requested a debit card you may have selected a Personal Identification Number (PIN). If you did not select a PIN one will be mailed to you separately from your card.

If you know your current card PIN, you can quickly change it at any Wells Fargo ATM or by bringing your card to your local Wells Fargo branch. You can also change it by using the automated customer service option when calling the phone number on the back of your card.

If you can't remember your PIN and need a new one, bring your card and identification to a Wells Fargo branch, or request a system-generated PIN by talking with a Phone Banker. Simply call the customer service number on the back of your card or on your account statement.

How do I place a stop payment on a check or pre-authorized payment (ACH Automated Clearing House) item?

⁠You can place new and manage existing stop payments by signing on to the Wells Fargo Mobile ® app or Online.

Note: For stop payments on recurring debit card transactions call us at 1-800-TO-WELLS ( 1-800-869-3557 ) or speak to a banker at any Wells Fargo branch.

How do I change or cancel an automatic withdrawal or payment?

If you had authorized the merchant/company to charge your account and you want to stop the merchant's ability to debit the account for future transactions:

If you have revoked authorization and the merchant continues to charge the account, you can then dispute the transactions with Wells Fargo by calling 1-800-TO-WELLS ( 1-800-869-3557 ) or visiting your local branch.

How do I rent, make a payment or close a Safe Deposit Box?

Safe Deposit Boxes can be rented at most Wells Fargo locations. The yearly rental fee varies depending on the size of the box. Please contact a banker at your local Wells Fargo branch for details on safe deposit box availability.

To make the annual payment for your Safe Deposit Box:

To establish automatic payments to pay for your Safe Deposit Box renewal fee, call us at 1-800-TO-WELLS ( 1-800-869-3557 ).

To close your Safe Deposit Box, please visit the Wells Fargo branch where your box is located to complete a close agreement and remove your personal belongings.

How do I view the Safe Deposit Box Lease Terms?

How do I get assistance with a Court Blocked Account?

You can schedule an appointment with a personal banker for document review by visiting your local Wells Fargo branch or contacting the Wells Fargo Phone Bank at 1-800-TO-WELLS ( 1-800-869-3557 ).

Outstanding Cashier's checks are subject to state or territorial unclaimed property laws.

If the cashier's check is lost, stolen, or destroyed, you may request a stop payment and reissuance. A stop payment and reissuance can only be completed within a branch location. As a condition of stop payment and reissuance, Wells Fargo Bank will require an indemnity agreement. In addition, for cashier's checks over $1,000.00, the waiting period before the stop payment and reissuance of an outstanding cashier's check may be processed is 90 days (30 days in the state of Wisconsin and 91 days in the state of New York). The waiting period can be avoided with the purchase of an acceptable surety bond. This can be purchased through Wells Fargo's approved insurance carrier or through an insurance carrier of the customer's choice. The cost of a surety bond varies depending on the amount of the bond and the insurer used. Surety bonds are subject to the insurance carrier's underwriting requirements before issuance. If the surety bond is not provided, the waiting period applies.

The contents of a safe deposit box are not insured by the FDIC or by Wells Fargo Bank, N.A.

To insure the contents of your box, purchase an appropriate policy from the insurance company of your choice.

Wells Fargo Bank, N.A. Member FDIC.